Please click here to view the employee handbook - LB to draft (could do a few paragraphs a week), RM to add to website
Ryan recommends: Braveheart, Gladiator, Se7en, Fight Club, City of God, Shawshank Redemption, Forrest Gump, The Green Mile, Django, Bourne Trilogy, Batman Trilogy, Lock, Stock and Two Smoking Barrels, Fight Club, Snatch
Emma recommends: P.S I Love You, The Notebook, Pearl Harbour, Bridesmaids
The definition of ‘culture’ is: the ideas, customs, and social behaviour of a particular people or society.
Millward, May & Co’s culture:
Customer obsession - do everything we can to help the customer! Always go above and beyond. Delight customers!
A ‘how can we do this better’ mind set - businesses that don’t evolve, become extinct!
On an individual level: take on responsibility, be accountable - don’t fall into the trap of having ‘excusitis’.
Upbeat team/family spirit.
Be positive, passionate & thoughtful
Don’t think in the short term, have a long term mindset - how will my decision effect the team in 1, 5 or 10 years time…
Constantly improving our standards and efficiency - passion for innovation.
Be constantly learning - have a growth mindset.
To discuss at next meeting with team…what do we stand for?
Could we do examples of each of the above ‘cultures’? See below…
Customer asks us to do x and so we do x, y, z
I did something this way & changed it - ‘I’ll do it later’ most often becomes ‘I’ll never do it’ - try and do things at the time
Laura showed a great example of number 8. We said we’d get round to reviewing payrolls and instead of waiting for us to do that she reviewed the payroll’s herself!!! Brilliant!!!
If I borrow £50 off Emma & £50 off Ryan, that’s £100.
With the money I then buy a second hand computer monitor for £97 and so I have £3 change. I give £1 back to Emma & £1 back to Ryan and keep £1.
I owe Emma £49, and Ryan £49, together that’s £98 plus the £1 I kept which totals £99.
Where’s the other £1?
Questions, Ideas, Issues or Suggestions
Please fill in the form below if you have any questions, ideas, issues or suggestions and we’ll bring it up at the next quarterly meeting.